Freshers Experienced Walkin FIRST SOURCE SOLUTIONS

Freshers Experienced Walkin FIRST SOURCE SOLUTIONS

Freshers Experienced Walkin FIRST SOURCE SOLUTIONS Any Graduation : E-Mail Executives : On 2-8 March 2017 @ Chennai

About the Company: FIRST SOURCE SOLUTIONS

Freshers Experienced Walkin FIRST SOURCE SOLUTIONS Any Graduation : E-Mail Executives : On 2-8 March 2017 @ Chennai : Greetings to All from FIRST SOURCE SOLUTIONS ! We have below job openings for our organization.

Freshers Experienced Walkin FIRST SOURCE SOLUTIONS Any Graduation : E-Mail Executives : On 2-8 March 2017 @ Chennai

Job Position : E-Mail Executive

Job Category : ITES | BPO

Walk-In Location : Chennai, Tamilnadu

Job Location : Chennai, Tamilnadu

Compensation : Salary 12.6 k to 16k CTC

Shift Timings :

  1. For Females – Only Day shift
  2. For Males – Rotational shift

Qualification – Eligibility Criteria : Any Graduation

Job Description :

  1. To operationally manage Semi  Voice Process
  2. Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues)
  3. Internal mails from executives on behalf of customer.
  4. Resolving logs received at Customer Service related to Written Correspondence.
  5. Coordination with resolution owners and sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
  6. Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
  7. Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
  8. Key operational deliverables will constitute:
  9. Provide higher first transaction resolution for all queries requests and complaints received
  10. Minimum repeat mails from customers
  11. Faster reply to customer mails with minimum turnaround time
  12. Retain customers from voluntarily cancel requests

Required skill set :

  1. Excellent communication skills
  2. Fresher’s can also apply
  3. Qualification: Any Graduation
  4. Candidates those who have International voice process experience will be an added advantage.

Please Carry below documents (mandatory) :

  1. Updated Resume Copy (Mention BHUVANA HR on Top of your Resume for your reference)
  2. Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : From 2nd March 2017 to 8th March 2017

Walk-In Time : 10 AM to 4 PM only

Walk-In Venue :

First source solution ltd

Aneja towers, 4&5, Developed plot estate, Perungudi,

Chennai – 600096

Contact Person : Bhuvana (HR)

Contact Number : +91-8681818558

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